Describe the issue
Tell us what you expected, what happened instead, and any error message you saw.
Support
Something not working? Email support@arcticexile.com with the project name and a description of the problem.
Include useful details
Add your device model, Android version, game version, and steps that reproduce the problem. Do not send passwords or payment details.
Quick answers
Where can I play ArcticExile games?
You can play the Shelter Ascendant alpha directly in your browser. Asteruva is currently a development preview, with no public store link yet.
TinyMerge is currently in closed testing on Google Play, with access limited to approved testers. No verified public or testing link has been provided for this website, so any link claiming to be official should be treated with caution.
What should I include in a support request?
Please include the game name, device model, Android version, game version, a description of the issue, and the steps that caused it. Screenshots can also help.
Can you help with purchases or refunds?
Contact us with non-sensitive purchase details and the game name. Refund eligibility and processing may depend on Google Play policies. Never email full payment-card information.
How do I report a bug?
Email support@arcticexile.com with the subject “Bug report” and include the steps needed to reproduce it.
How do I report a privacy concern?
Email support@arcticexile.com with the subject “Privacy request.” Our provisional website privacy draft is available on the Privacy Policy page.
Contact support directly.
Send a message to support@arcticexile.com and include enough detail for us to investigate.